Lost recovery phrase or private key

What you can still do — and what nobody can do — if you lose your phrase.

Updated October 19, 2026

If you can still open the app

Go to Settings → Recovery phrase, enter your PIN and write the words down now. You can also save an encrypted Google Drive backup.

If you can't open the app

  • If you saved a Google Drive backup, import it with its password (I already have a wallet → Backup file).
  • Without the phrase or a backup, the wallet cannot be recovered. CoinExle is self-custody: we never have your keys and cannot restore them.

Beware of recovery scams

Anyone who promises to recover your wallet for a fee is a scammer.

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