How to locate missing funds

1. Tap the refresh button on the balance card to reload balances.
2. Check the network. Ask the sender which network they used and open Receive to make sure you shared the address for that network.
3. Turn on the token. Go to Assets → Manage — the token may be hidden (for example USDT on Polygon).
4. Check the explorer. Ask the sender for the transaction hash (TxID) and look it up on Tronscan, Etherscan, BscScan, PolygonScan or mempool.space. Confirm the receiving address is yours.
5. Testnet mode. In Settings → Preferences → Network, make sure Main is selected — Test mode shows test coins only.
6. Custom tokens. Tokens that are not built in can be added with Assets → Manage → Add custom token.

If the explorer shows the funds arrived at your address but you still can't see them, contact us through the support form with the TxID — never your recovery phrase.